Refund and Returns Policy
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- Refund and Returns Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our policy below regarding refunds and returns.
30-Day Return Window
We accept returns and offer refunds within 30 days of the original purchase date. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, please make sure that:
- The item was purchased within the last 30 days
- The item is unused and in the same condition that you received it
- The item is in the original packaging (if applicable)
- You have the receipt or proof of purchase
Non-Returnable Items
Certain items may be exempt from being returned, such as:
- Perishable goods
- Gift cards
- Downloadable or digital products
- Personal care or hygiene items (if opened)
- Items marked as “Final Sale” or “Non-Returnable
How to Initiate a Return
To start a return, please contact us at info@florinwatches.com with the following information:
- Order number
- Item(s) you wish to return
- Reason for the return
Once your return request is approved, we will provide instructions on how and where to send your item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Number] business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your credit card company — it may take some time before your refund is officially posted
- Contact your bank — there is often processing time before a refund shows up
- If you’ve done all of the above and still have not received your refund, please contact us at [Insert Email]
Shipping Costs
- Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.
- Original shipping fees are non-refundable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email].
Contact Us
If you have any questions about our Refund and Returns Policy, please contact us:
+44 20 0000 0000
